Support: (310) 855-9263
This website is owned by Couture Kids.
Any and all purchases made through this website are subject to the laws of the State of California, as well as the Online Shopping Terms and Conditions outlined below. The online Shopping Terms and Conditions may change at our discretion without prior notice. By making a purchase on this website, you are agreeing to the Terms and Conditions listed herein.These Online Shopping Terms and Conditions , the use of this website and any purchase made through the facilities of this website shall be governed by the State of California and the laws of the United States of America applicable therein. Any and all fraudulent activities will be reported to the appropriate state and/or local government agencies.
Items purchased from Couture Kids or Couture Kids.com are to be used only for lawful, non-commercial purposes. Couture Kids cannot be held responsible for intentional or unlawful misuse of products purchased herein. The purchaser agrees to pay for all charges noted herein as payable by the purchaser. Persons under the age of 18 years are not permitted to purchase items on Couture Kids.com, and should seek the assistance of a parent or guardian over the age of 18 years. International customers are responsible for any and all duties and taxes required by their customs department. Purchaser is responsible for all shipping and return costs for items that are denied at the port of entry. Couture Kids reserves the right to correct errors and inaccuracies and change or update information on this website at any time without notice, including pricing, availability and delivery times. All prices listed on this website are in US Dollars, and all charges will be processed in US Dollars.
Delivery estimates are based on shipping time plus order processing time.
Regular, Unexpedited orders are processed and shipped within 3-5 business days. Regular ground shipping via USPS or FedEx Ground can take anywhere from 1-9 days depending on how comprehensive delivery services are in your area. Remote areas can expect longer delivery times than major urban centers.2-Day and 3-Day shipping times are based on orders being shipped the business day after they are processed. Saturdays and Sundays are not considered normal delivery days. Saturday Delivery can be arranged for an additional fee.
If Overnight Delivery is desired, it is recommended that you call 310-855-9272 after placing your order to ensure same-day processing. After Hours, please leave a message. We check messages each morning. Overnight Delivery may not be possible for orders placed after 3pm Pacific Standard Time.
Item(s) purchased will be shipped as soon as they are processed and may arrive in multiple boxes on different days. For your convenience, we offer FedEx Ground, 2nd and 3rd day delivery services. The cost of your shipment is dependent upon the delivery option chosen, as well as the weight, dimensions and value of the items purchased. A signature is required for all deliveries. The Delivery Signature cannot be waived, and we are unable to ship to P.O. Boxes. If a package is found undeliverable due to the actions of the purchaser (negligence in communicating with delivery service, incorrect address, suite number or phone number), the purchaser is responsible for all shipping costs to and from the delivery address. The purchaser is also responsible for all shipping costs to and from Bel Bambini for exchanges and/or edited orders. Expedited delivery services may not be available for larger, bulky items.Please report any and all shipping damages to Couture Kids immediately. All packaging and packing materials must be retained. Couture Kids cannot be held responsible for shipping damages not reported within 48 hours of receipt. A claim must be filed with the delivery service for any and all shipping damages.
Larger, heavier items such as furniture or strollers may be subject to an additional shipping and handling fee beyond those provided by the website to cover extra shipping or freight costs. Items weighing over 150lbs will not be charged shipping by the website, but the purchaser should expect to be contacted by a member of the Couture Kids staff with the shipping total. Please keep in mind that freight costs for furniture can be hundreds of dollars. Customers in the Los Angeles area can arrange for in-home delivery and set-up of their furniture for an additional fee.
The owner and staff of Couture Kids want you to be happy with your purchases and your shopping experience. In the event that you are unsatisfied with an item and would like to return or exchange it, it must be unused, in original condition, with all original tags and packaging intact. Returns or exchanges must be claimed within 10 business days of delivery. Except in the case of a defective item, we will provide you with in-store credit only. Sale or closeout items are final sale, no returns or exchanges. Furniture, custom and special orders are not returnable or exchangable. Items purchased in our store cannot be returned or exchanged online. Prices may occasionally vary between our store and website. Web prices are for online purchases only, and cannot be guaranteed in-store.Please call or email our customer service department at email@example.com with your order number, item description and reason for the return or exchange. We will issue you a Return Authorization Number (RA#), which must be written on the outside of the return shipping container. Returned packages without any RA# will not be accepted. Returns and exchanges are for store credit only. Refunds can only be offered in the case that an item is found to be a manufacturer defect and no suitable replacement can be obtained.All return packages must be sent via UPS, FedEx or Registered mail. We cannot be held responsible for items lost by delivery services, and recommend that you insure all deliveries for the value of the item.Furniture, custom and special orders are not returnable. Couture Kids will expedite your order(s), however supplier's delivery times are approximate, therefore any delays do not constitute grounds for cancellations. Items purchased online may be exchanged in store. Please call first so that we may have your exchange information on hand when you arrive in-store. Please send all returns and/or exchanges to: Couture KidsReturns and Exchanges464 N. Robertson Blvd.West Hollywood, CA 90048
Because of the popularity of certain items, we occasionally find ourselves backordered on things ordered online. In addition, some items are sometimes shipped directly from the manufacturer. Because of this, items ordered together may not necessarily arrive together. This will not affect your shipping charges. You will be notified by phone or email if there are any shipping delays.
We are unable to offer returns, exchanges or cancellations on special or custom ordered items. Special orders are items that are tailored to customers’ specifications or items offered by our suppliers not normally stocked or carried in our store. Couture Kids attempts to expedite all orders, but occasionally items are out of stock. Suppliers’ delivery times are approximate, and therefore a reasonable delay in delivery does not constitute grounds for order cancellation.On occasion, items advertised on Couture Kids.com are found to be discontinued or otherwise unavailable. In that event, you will be contacted by an employee of Couture Kids either via email or telephone and notified. Couture Kids will assist you in finding a comparable replacement product. If a comparable replacement product cannot be agreed upon, you will be refunded for the requested item and the rest of your order will be shipped accordingly.
Terms & Conditions
© 2017 Couture Kids. All Rights Reserved.